We’re not some faceless fashion machine — we’re real people who care about your glow-up.

Whether your box needs restyling, your quiz glitched out, Afterpay isn’t vibing, or you just want to tell us how many compliments you got (we love those) — we got you.

👀 Most Asked Questions?

Check the FAQ first — it’s stacked with answers to common stuff.

💌 For Everything Else:

📦 Order Questions

Something off with your order? Didn’t get your box? Shoot us a message and include your order number so we can help faster.

🧠 Styling Advice / Restyle Requests

Not obsessed with your box? No stress — we restyle for free. Just send us pics or vibe notes and we’ll sort it.

🤝 Collabs & Creator Enquiries

If you’re a content creator, stylist, or cool human who wants to work together — email or DM us with “Collab” in the subject or message.

🔗 Ways to Reach Us

📧 Email Us:

hello@grailroom.eu

(We reply within 24–48 hrs, Mon–Fri)

📥 Instagram DMs:

@grailroom.eu


(Fastest for urgent order help, styling tweaks, or hype requests 👏)


📞 Phone Us
+61 413973721

🏡 Address

Parcel Locker 10258 62053

30-32 Pinjarra Rd

MANDURAH WA 6210

Australia

📦 Return / Restyle Portal:

Use the Restyle Portal to start a return or restyle — takes under 2 minutes.